Privacy Policy
1. Who We Are
This website is operated by Sophie Chestnut Ltd, trading as AI Profit Pilot. When we refer to "we," "us," or "our" throughout this policy, we mean Sophie Chestnut Ltd.
- Website: aiprofitpilot.co
- Contact email: [email protected]
2. Information We Collect
2.1 Information You Provide
We may collect the following when you voluntarily submit it through our site:
- Name and email address (when you opt in, register, or contact us)
- Payment and billing information (processed securely by third-party payment processors)
- Any other information you choose to share via forms, surveys, or support requests
2.2 Information Collected Automatically
When you visit our site, we automatically collect certain data, including:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and referring URLs
- Click data and scrolling behaviour
2.3 Tracking Technologies and Cookies
We use cookies, pixels, and similar technologies to improve your experience and measure the effectiveness of our marketing. Specifically, we use:
- Meta (Facebook) Pixel: We use the Meta Pixel to track conversions from Facebook and Instagram ads, build targeted audiences for future ads, and remarket to people who have already taken action on our website. The Meta Pixel may collect data such as HTTP headers, pixel-specific data (including Pixel ID, Facebook Cookie), button click data, optional values (e.g. conversion value, page type), and form field names.
- Essential cookies: Required for the website to function properly.
- Analytics cookies: Help us understand how visitors interact with our site.
- Advertising cookies: Used to deliver relevant ads and measure campaign performance.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our website and services
- Process transactions and send related information
- Send you marketing communications (with your consent, where required)
- Analyse usage trends to improve user experience
- Run and optimise advertising campaigns on Meta (Facebook/Instagram) and other platforms
- Create custom and lookalike audiences for targeted advertising
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Meta Platforms, Inc.: Through the Meta Pixel and Conversions API for ad targeting, measurement, and optimisation.
- Payment processors: To securely handle transactions.
- Email service providers: To deliver communications you have opted into.
- Analytics providers: To help us understand site usage.
- Legal authorities: When required by law or to protect our rights.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may request deletion of your data at any time by contacting us.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Objection: Object to our processing of your personal data.
- Portability: Request a machine-readable copy of your data.
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at [email protected].
6.1 For UK/EEA Residents (GDPR)
Our legal bases for processing personal data include: performance of a contract, legitimate interests (such as marketing and site improvement), compliance with legal obligations, and your consent (where applicable). You have the right to lodge a complaint with your local data protection authority.
6.2 For California Residents (CCPA)
You have the right to know what personal information we collect and how it is used, to request deletion, and to opt out of the sale of personal information (we do not sell personal information). To exercise your rights, contact us at [email protected].
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.
9. Security
We implement reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Business name: Sophie Chestnut Ltd